Having trouble uploading my ID verification

Created by Support Team, Modified on Fri, 02 Sep 2022 at 05:30 PM by Support Team

If you're having trouble uploading your ID verification, review the following recommendations.

  • There may be compatibility issues due to using an older version of Internet Explorer. We recommend using the Google Chrome browser or you can also try updating Internet Explorer 11 (IE11).

  • Check the size of the photo, it should not exceed 10MB

 

If you continue with your issue, please contact our support team at support@alteumx.com

 

- AlteumX Team

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